Privacy Policy

Artiq Pty Ltd (ACN 095 527 870)
Last Updated: 19 February 2026

1. Overview

Artiq Pty Ltd (“Artiq”, “we”, “our”, “us”) is committed to protecting privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our analytics software, data lakehouse services and consulting services.

Where Artiq processes personal information under a separate written services agreement, that agreement may contain additional data handling provisions. In the event of inconsistency, the services agreement prevails.

2. What Personal Information We Collect

We may collect and process the following categories of personal information:

(a) Contact and Identity Information

Names, job titles, business addresses, email addresses and phone numbers.

(b) Account Information

Usernames, encrypted passwords and access permissions.

(c) Customer-Provided Operational Data

Information made available to us through integrations, uploads or APIs from customer
systems. This may include:

• Payroll-related information
• Tax File Numbers (where provided by customers)
• Employee identifiers
• Transactional and point-of-sale data
• Loyalty program member numbers (without associated personal details)

Artiq generally processes transactional and operational data rather than direct customer personal profiles.

(d) Technical Information

IP addresses, browser type, device information, system logs and usage metrics.

(e) Communications

Information provided when contacting us for support or enquiries.

We do not collect health information.

3. How We Collect Personal Information

We collect personal information:

• Directly from individuals;
• From customers who authorise user access;
• Through integrations with third-party systems (including accounting and payroll platforms);
• Via secure cloud infrastructure providers;
• During onboarding and support processes.

4. Purpose of Collection

We collect and use personal information to:

• Provide and manage our analytics and reporting services;
• Configure data integrations and dashboards;
• Authenticate users and manage access;
• Monitor platform security and performance;
• Improve our products and services;
• Comply with legal and regulatory obligations.

We do not sell personal information.

We do not currently conduct marketing campaigns or behavioural tracking.

5. Customer-Provided Data and Role

Where Artiq processes personal information on behalf of a customer:

• The customer is responsible for ensuring it has obtained all necessary rights and consents;
• Artiq acts as a service provider and processes personal information in accordance with the customer’s instructions and applicable law;
• Artiq does not determine the purpose or legal basis for the original collection of that information.

6. Disclosure of Personal Information

We may disclose personal information to:

• Cloud infrastructure providers, including Snowflake and Microsoft Azure;
• Software platforms such as Xero and Zoho where integrated;
• Professional advisers (legal, accounting, insurance);
• A limited subcontractor who may assist with service delivery under confidentiality obligations;
• Regulatory authorities where required by law.

7. Overseas Disclosure

Our infrastructure providers may process or store data outside Australia depending on service configuration and customer requirements.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate contractual and security safeguards are in place.

8. Security

We implement administrative, technical and organisational measures designed to protect personal information, including:

• Role-based access controls;
• Encryption in transit and, where supported by infrastructure providers, at rest;
• Cloud-based security controls;
• Restricted access to production environments.

Access to sensitive data such as payroll and tax information is limited to authorised personnel.

No system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services;
• Comply with contractual and legal obligations;
• Resolve disputes.

Retention periods for terminated customer environments are governed by applicable services agreements and infrastructure constraints.

We may retain de-identified or aggregated information for analytics and product improvement.

10. Access and Correction

Individuals may request access to or correction of personal information by contacting us. Where we process information on behalf of a customer, requests may be referred to that customer.

11. Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme.

12. Complaints

Complaints may be directed to us in writing. If unresolved, complaints may be referred to the Office of the Australian Information Commissioner.

13. Contact Details

Privacy Officer
Artiq Pty Ltd
Unit 13, 828 High Street
Kew East VIC 3102
Email: privacy@artiqbi.com